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Player was complaining about long withdrawal processing. The player kept contacting the casino but got no clear answer. Long withdrawal process, the player had been waiting for their winning for over three months.
The player was complaining because, despite a withdrawal request being approved, the payment was not transferred three months later. In the end, the casino replied that the payment was sent for transfer.
The player asked the casino for a proof but wasn't given any. Since there were no new updates from the player, we think that they were paid in the end.
The player was complaining that despite he followed all the rules and processes as required, he couldn't get any information from the casino about the expected time of his money transfer.
In the end, the player received his money the following month, but there were some issues with the bank accepting the check. No more update ever since then and since the player received the 1st check, he has probably been paid the rest of the winning.
The player complained about the casino not replying to him at all. The player was complaining about casino not reacting to his demands for information about his payment process.
Finally, he received a check and he got a reply from the casino's representative about expedited money transfer and explanation why U.
A player experienced issues with the funds' transfer and some payment methods were refused for payment in the US.
There is no update ever since then but we believe that the player has probably been paid. Long withdrawal processing and the player complained about huge delays in payment processing.
The player was complaining about very long withdrawal processing and a constant prolongation of the process.
Finally, he got a reply saying that the casino had tried to transfer money to his account but it was rejected by the bank.
In the end, he found a transfer solution with the casino mediator. No update since then is available and the player has probably been paid.
Very long withdrawal process where the player felt that nothing was being done until they filled a complaint. The player was complaining about being promised to receive their winning but they still haven't received anything.
The casino kept on communicating with the player and promised their payment would arrive, slowly, but surely. At the last update, they were still waiting for their last payment.
Player has probably been paid in full. The player received their 1st payment but four others had been extremely delayed.
The player confirmed receiving of the first payment and complaint was closed. Unfortunately, he had to reopen it one month later because there was a problem with the first two checks.
The other checks were good to go. There is no definitive information about when it was delivered to the player. The player was waiting for the last payment for a while.
The player's account was closed and his deposits were refunded. The player received partial refund and was waiting for the last payment but it was seriously delayed and the case remains unresolved.
The player canceled their withdrawal and decided to close the account. The player requested a withdrawal but wasn't happy with the waiting time so decided to cancel the withdrawal and wanted to close their account, with a refund.
The casino confirmed that the payment was sent but it wasn't received by the player. Extremely long withdrawal process for no reason given.
The casino support didn't reply to their calls nor emails. Finally, they were promised by a casino representative to receive a tracking number for the payment but a week later they still didn't have it.
No more update ever since then and the player has probably been paid. Extremely long verification and withdrawal process.
The casino kept giving the player fake promises, apologies, and excuses. The player complained that he had made 3 withdrawal requests, first in October, but in December he still had no information about the casino approving any of his withdrawals.
He had sent required documents several times, still, he had no statement from the casino. We believe that the player has probably been paid.
The player complained about not receiving any confirmation about the money transfer even though the withdrawal was approved. After filing a complaint, she received an email confirmation from the casino's finance department about a check being processed.
No update since then is available but we believe the player has probably been paid. The player's 1st and 2nd withdrawal method were declined by the bank and due to that, the payment was delayed.
The player requested a withdrawal. After few weeks following this complaint, casino informed the player that he won't be receiving money via bank wire or check because his bank refused both.
The casino accommodated the player with money gram payment method with five payments, of which only two out of them were received.
The player was updating complaint thread daily but stopped just after the player received first two payments.
Show 34 similiar complaints with 1, black points in total for this casino. Black points: 70 for this casino. Slow pay-out.
The player had several withdrawals in the pending status for over 2 months. Withdrawal request not paid. The player requested a withdrawal but for a long time, the casino had difficulties with the processing and refused to use an alternative method of funds transfer.
Very slow pay-out. The player requested a withdrawal and sent his documents for verification. Four months later, he still didn't get any response and he was still waiting for a cashout.
Long verificasion process. The player provided documents for verification in order to have her winnings transferred via bank transfer.
However, even though she successfully passed the verification check no one contacted her as was promised and the money was back to her casino account as a withdrawable amount.
The casino support told her she needed to make a new request and send documents for verification again. Complaints on related Silver Oak Casino Unspecified relation.
The player won a big jackpot but his winning was confiscated due to broken terms and conditions. The casino pointed out a rule where the player should have had only one real money account and accused a player of a fraud.
We believe that this complaint could be closed in favor of the casino if the casino would have provided any evidence.
With no new evidence, the case remains unresolved. The player won a jackpot, casino refused to pay them the full amount.
After the player hit the jackpot and accumulated some winning, he requested a withdrawal. The player disagreed and stated that before casino confirmed his winnings and now just tried to find a way how to not pay the big winning.
The casino failed to provide some evidence about the case. Show 1 similiar complaints with black points in total 53 for this casino.
Black points: 30 for this casino. The player received a partial amount of the deposit money, but the rest was still unpaid.
A player from a restricted country by his words dealt with a casino that they would return their deposits. The first payout was paid without a problem but the next payout didn't arrive and casino never replied to the complaint nor to the player directly.
The case remains unresolved. Black points: 12 for this casino. Lady from the US wanted to withdraw her winning but her account was suspended.
A player's withdrawal was divided into several payments when suddenly she was not able to log in. After she claimed a complaint against the casino she got an answer from the casino that her account was audited.
New information is missing and no more evidence was published. Show 1 similiar complaints with black points in total 12 for this casino.
A player from United States complaints about extremely long withdrawal processing. The player waited for one and a half month to receive the first payment.
Rest of the payments were supposed to be on the way and the first payout arrived, and that is why we assume the rest of them was paid too.
Another case of extremely long withdrawal processing. In this case, the player complained that the withdrawal took way much longer than 7 business days.
We believe that in this case, the player started to be nervous too soon and the money was paid out. Another case of a long withdrawal process.
The player was disappointed with the withdrawal process and after they submitted a complaint against the casino, the casino's representative promised them a fast payout.
We believed that the player did receive the money and the case was resolved. The player claims that she didn't receive her winning from the year of The player, Kiretta70, requested a withdrawal but it kept being sent back to her player's account every time she requested it.
She contacted the casino about this issue for about twenty-one times with no resolution. The casino claimed that she was paid her winning back in and didn't provide any further information about this case.
Extremely long withdrawal process with miscommunication between the player and the casino. The casino owed the player their winning for over six months.
The player complained about this casino for the second time in a row. The casino started to pay the player in payment installments but stopped after two months.
The customer support informed the player that the Bank of Montreal refused to accept the wire transfer and they tried to contact the player, but the player didn't answer.
The casino advised the player to contact their VIP manager, but the player didn't respond again. Read more on: ttps:. A problematic payout of the big amount requested for withdrawal.
We believed that both sides found a solution and the case was resolved. Show 5 similiar complaints with 99 black points in total 9 for this casino.
Delayed payment with unknown status. The player complained that their withdrawal was delayed for more than one month.
Nobody responded to this complaint and we do not know if the player received the money or not. Generous casino. The player's withdrawal was declined due to the fact of bonus terms and conditions being breached.
Eventually, the casino representative informed a player that in this case, they decided to make an exemption and all the money would be paid in full.
Because there were no more complaints posted from the player or the casino, we believed that the player received the money. Technical glitch.
The player joined the casino from a restricted country based on wrong marketing e-mail that they received. Only then the support team realized that the player came from a restricted country and they couldn't receive their winning.
All bonus winnings were seized and the account was closed. This case remains unresolved. Complaints on related Slot Madness Casino Unspecified relation.
The player requested a withdrawal and sent the documents for their account verification to the casino about 10 times and still haven't received the money.
No other information is available. The complaint remains unsolved. Black points: 99 for this casino. Ignoring a withdrawal requests for 5 months.
The player had waited for withdrawal for more than 5 months and ever since then, they won 5 more times wasn't allowed to request another withdrawal because their 1st request was still pending.
The casino was not responding to this complaint. This payment is with unknown status as we didn't hear any explanation from the casino.
Black points: 52 for this casino. The player's account verification and withdrawal process got delayed. Later on, the casino accused the player of multiple account holdings without any evidence to prove it.
This player requested a withdrawal and sent all the documents for verification but one, their credit card statement because they couldn't find the card.
Later on, they found the credit card and resent all of the documents about five more times. After that, the casino accused the player of multiple account holdings but they never provided any evidence.
No other update ever since then is available. The casino accused the player of having duplicate accounts. No evidence was given from the casino's side.
After accusing the player of having duplicate accounts, the casino was not able to provide any evidence. The player had been waiting for 4 months for his payment of USD but after placing an official complaint, the casino closed his account.
An official statement from the casino said the player had a duplicate account. Unfortunately, we have not heard from the casino since then.
Show 1 similiar complaints with black points in total 15 for this casino. Extremely delayed payment. Very long withdrawal process after already approved withdrawal request of only dollars.
The waiting time was almost 4 months. The casino confirmed they would send the payment. No confirmation of receiving the money from the player's side.
Black points: 64 6 for this casino. After a withdrawal request, the account was closed. After a withdrawal request of USD, the casino closed the player's account due to the audit of his account but after that, no response came.
This case is uncertain and it's hard to decide on who's wrong or right. Withdrawal was approved but the payment got delayed.
The casino had been prolonging the verification process, after the ID they asked for the passport, after giving them the passport the player was still waiting for the payment for an extremely long time.
Every time during the live chat, the player was asked to email his documents all over again but this time to different email addresses.
No response came to an official complaint. Long withdrawal process, no response. A polite complaint was made by the player, who had waited for a long time already for their requested withdrawal.
The casino confirmed the player's winnings and said it was just taking more time than usual but it was going to be approved soon.
No response from the player whether he received the money, but we consider this payment as likely paid. Waiting for a second withdrawal was extremely long, no reason was given by the casino.
The casino paid some of the player's winnings but not all of them. The obtained money came in five transfers.
He placed an official complaint regarding the remaining 8 USD. Casino wrote 3 different emails asking for all the evidence for verification.
Some of the email addresses were unable to reach. We consider this as unprofessional. Since then, the player did not get an answer and in the end, the casino wrote they were unable to locate the player's account.
Long verification and withdrawal process. The player was promised to receive the winnings via check but never confirmed whether they received it or not.
The player's account verification took more than 2 months. In the official complaint, the casino said that the player would get a check.
The final response from the player was missing so we are not sure if the payment was paid or not. We consider this as likely paid but delayed payout.
Show 5 similiar complaints with 94 black points in total 9 for this casino. Complaints on related Raging Bull Slots Casino Unspecified weak relation.
Black points: 47 for this casino. Super complicated complaint. Player was accused of breaching bonus terms, but the casino did not show proper evidence.
Casino representative told to the player that he should not had placed a complaint as she was helping him out. Later they informed the player that the money he had received was not meant for him.
He was accused of breaching bonus terms. He played blackjack before completing the wagering requirements. This came after a month of waiting even though he was ensured multiple times he would receive his winnings.
No evidence from the casino. Really strange and unprofessional communication. Accused of breaching terms without any evidence but the player was told to wait for his deposit refund.
Black points: 5 for this casino. Payment declined- no communication from the casino, unprofessional service. Another complaint regarding a delayed payment without any communication.
We are unable to tell if these customers ever got paid. Black points: 4 for this casino. The player waited for his payment and was unable to get any answer from the casino.
He placed an official complaint, still no reaction from the casino's side. The casino did not answer any of the players' emails.
They only asked for identification documents again. The payment has an unknown status. The player had 2 pending withdrawals and had been waiting over a month.
Unable to get any information regarding these payments. Many requests were declined in this time period in March , the player constantly got disconnected while trying to contact the live support.
No clue if he ever got paid or not. Black points: 3 for this casino. Delayed payment, even worse because the player was not able to get any reaction from the casino.
The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates.
We have no clue if the player got paid or not. Black points: 96 2 for this casino. Again delayed payment, it was impossible to reach this casino via phone or email.
The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March Black points: 84 2 for this casino.
The player complained they had been waiting for the withdrawal request to be transferred to their bank account for months.
They said the withdrawal had the status of 'processed' but the live chat kept reassuring them their money would be transferred soon but so far, they didn't receive anything.
In the end, the player was not allowed to log in to their casino account. No reaction from the casino, no more update ever since. Black points: 60 1 for this casino.
The player won from a no deposit bonus. The player tried to write to the casino support many times but he has got no reply. His winning was simply taken out of his account.
Later he got different answers from the support. He was told that a manager would call him soon but no one tried to reach him. Uncertain case and unprofessional comunication from the casino's side.
Delayed payment- waiting for more than one month, unknown status of the payment. The player did not play with a bonus. He requested a withdrawal on 22nd of February, one month later he still did not received anything.
After a successful verification process player was still unable to get his winning. No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not.
The player placed this complaint after 3 weeks of waiting for his payment. The reason given was that the casino was changing the management.
Later we had no answer from the casino or from the player's side. We are unable to decide what was the reason of it or if the player got paid.
One month later the player was still not paid. Unfortunately, in February , there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.
The player was promised to be paid in 2 weeks. Then he waited over 2 months, no clue if he was paid or not. This payment was pending since December In February still no outcome.
Delayed payment, no response from the casino. Delayed payment, customer support was confusing. The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.
Black points: 39 1 for this casino. Dianna complained about not receiving the payment. She mentioned also unclear bonus conditions, which were not stated in the offer.
However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.
Delayed payment after promising the player that his payment would never be late again. The outcome of this case stayed unclear, we have no clue if this customer was paid or not.
The player was unable to get any information regarding his delayed payment. The player just received an email saying his request had been declined, no reason given.
Delayed payment from February No information or excuse from the casino, the player had been waiting for more than one month.
The player was waiting to be paid and was unable to get any reasonable response from the support. From this insufficient communication from the casino's side, the player was one of many frustrated customers.
Withdrawal stayed requested and we do not know the outcome of this case. Complaints on related Dreams Casino Unspecified weak relation.
Black points: 17 for this casino. The player was promised a refund of her deposit but lost her winning due to an honest mistake. The player, Ellen, was accused of having a duplicate account.
She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino. The player found herself totally innocent in this.
The customer support promised her a deposit refund, but she wasn't sure whether she would ever receive the money as she had already been waiting for a long time.
The casino stated that Ellen would receive this refund, they just couldn't state when it would happen. The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process.
Verification documents repeatedly not accepted, irresponsive casino. The player complained about having submitted the documents for account verification repeatedly but the casino never acknowledged their reception.
The casino stayed unresponsive to mediation attempts as well. No further attempts since then. Black points: 80 2 for this casino.
The account was closed for a valid reason with evidence showed by the casino. The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed.
We think this is a valid reason for an account closure. We have no information whether the deposits have been refunded or not.
Three withdrawal requests are pending for more than 6 months. The player provided a questionable evidence. The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo.
Unfortunately, the casino never replied to this complaint and did not give any statement. It remained unresolved.
Show 1 similiar complaints with 60 black points in total 1 for this casino. Black points: 62 1 for this casino.
Very long withdrawal process where the casino stopped responding to the player completely. The player requested a withdrawal but still didn't receive it.
They tried to contact the casino but that didn't help. The casino never responded to the complaint and it stayed unresolved.
Black points: 44 1 for this casino. Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino.
This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away.
Soon after he provided this information, the withdrawals started coming into his account one after another. That would have been a great thing if they weren't shortened, every single one of them.
Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all. Black points: 5 1 for this casino.
Player requested a withdrawal but didn't receive the winnings in full. Her winnings from the lottery drawing were completely ignored by the casino.
This request was delayed but Mary received the winnings at last, but not in full. This case is uncertain and complicated, still open and unresolved.
Show 1 similiar complaints with 5 black points in total 1 for this casino. Complaints on related Palace of Chance Casino Unspecified weak relation.
The player had 4 pending payouts and the customer support was not helpful. No answer for over 2 months. After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.
Unfortunately, the player received only an automatic response for every inquiry claiming that they would answer within 5 days, but they never did.
We understand this can be frustrating for the player. The current status is unknown. Delayed payment, the casino was not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails.
There was no reaction even after complaining publicly. Black points: 72 2 for this casino. Player was waiting for his winnings for over 4 months. The casino closed his account.
We consider this case uncertain. Show 2 similiar complaints with black points in total 5 for this casino. Two withdrawal requests approved after a week, but the payment was delayed.
The player complained publicly because of delayed payment. The casino answered that if the player had a pending payment from a sister casino, they couldn't process the second payment due to a processing limitation.
The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.
In this case, it's really hard to prove who was right and who did something wrong. It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check.
The player's account had been already verified when they requested a withdrawal so they thought it would arrive at their account soon. Unfortunately, that didn't happen and the payout was delayed due to an unknown reason.
When the player asked the casino for an update, they would respond that they had to wait a few more days. Later on, the casino claimed that the payout was sent to the player but they never confirmed it.
We believe that the player was likely paid, but the complaint remains unresolved. Long verification process, money not received even 4 months after the casino had claimed it was on the way.
It was obvious that the player had the right to receive their winnings. The casino claimed that the verification process could take up to 15 business days but later on, they told the player that the payment approval could take up to 10 business days.
Even though the payout process was taking too long, the casino reassured the player that he would get his money. After a few months, it was still not clear whether the player received his winnings or not.
Delayed payment, the player complained about not receiving a tracking number. The player was unsatisfied because he had no information about when the casino planned to process his payment.
He was arguing he had not received any tracking number and wanted to get more information about his money. The casino officially answered that the tracking number had been emailed to the player.
No further information is available. Show 4 similiar complaints with 60 black points in total 1 for this casino. Failed self-exclusion. Black points: 36 1 for this casino.
The casino failed to self-exclude the player and they were able to make more deposits and lose more money. The player asked to get self-excluded from the casino and they did acknowledge their request via email.
But about two weeks after that, they were able to make 3 additional deposits and lose more money. Casino refused to pay out the player's winnings due to a chargeback.
The player did a chargeback on their account but reversed it and the casino promised to help them to resolve that issue.
Later on, in the complaint, the casino claimed that they've done everything and considered this case ruled in their favor and refused to discuss it any further.
Complaints on related Grand Fortune Casino Unspecified weak relation. Black points: 63 for this casino. This player's withdrawal had been delayed without an explanation or a reason for a long time.
There is no update available but the complaint remains unsolved. Casino responded that they would look into this complaint but there wasn't a second reply from the casino.
Based on this we couldn't be sure how it ended, whether player had been verified or his claim had been rejected.
Show 2 similiar complaints with 99 black points in total 2 for this casino. Delayed payment, but aproved by the casino representative.
Casino representative responded with the approval of documents and payment, player didn't confirm whether he got paid. Player complained that his withdrawal request was rejected.
He didn't understand why because he sent to the casino the same documents for verification that he was always sending to other similar casinos and the documents were always accepted.
Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame.
No reaction from the casino, no more update since then. This complaint is consistent with this players' customs within this group.
He got paid in previous complaints Raging Bull casino after the usual delay. Confirmed payment by the casino, but still delayed. Payment aproved, but not delivered in timely manner, there was no confirmation as to when it was received by the player.
Black points: 74 2 for this casino. Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Black points: 30 1 for this casino. Casino asked for a phone verification, the next day they asked for it again. Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled. Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site. However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.
Show 2 similiar complaints with 48 black points in total 2 for this casino. Black points: 2 for this casino.
Player didn't receive payment, but he was not from a targetted country. Player was listed as playing from UK, and as such he couldn't play with any free money bonus.
Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them. From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint.
Therefore, it remained unresolved. The player's payout was approved but he still didn't receive it. Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. Extremely delayed multiple withdrawal requests.
Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint.
They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.
Black points: 19 1 for this casino. Delayed payment to the player from the USA and the casino used the payment processor as an excuse. In this case, the casino was in touch with the player and communicated the whole time, regarding this payment.
We consider this delayed payment most likely paid. The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
Show 4 similiar complaints with black points in total 3 for this casino. The casino took the player's winnings and closed her account without an explanation.
The player, Fungirl, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.
There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules.
The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone. There is no further update available ever since.
Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint.
In this case, we have no clue whether the player has a chance to get his winnings or not. Another complaint about having had to wait for a payment for 60 days.
The casino responded and the payment was approved, the player would get the payment soon. After this, we didn't hear from the player about confirming that he had received it.
We consider this payment likely to have been paid. Player's self-exclusion request was ignored. The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.
The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then.
Complaints on related Slots of Vegas Casino Unspecified weak relation. Black points: 14 for this casino. Extremely long withdrawal process while the case had been under the investigation.
Later on, they were informed that the payment was on hold and the account is under the investigation.
Almost three weeks passed and the case was still investigated without any update and remains unresolved. Black points: 8 for this casino.
Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer. They both became delayed and later on, lost.
The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened. The payment never came and the case remains unresolved.
Extremely long withdrawal process even though the account was already verified. The player requested a withdrawal and the account was verified.
The casino used the same rhetoric that they were missing the documents. The player said they sent them five times already and became angry because of the way that the casino responded.
There is no final answer whether the player received the payment or not and the case is still unresolved. Extremely delayed withdrawal process due to an unknown reason.
The player requested a withdrawal but it was delayed due to an unknown reason. There's no further information available on whether the player received her winnings or not.
The complaint remained unsolved. Show 4 similiar complaints with black points in total 21 for this casino.
The player received a bigger half of the amount requested but waited a long time for the rest of the money. The player requested three payment withdrawals.
The player hoped to receive the rest of the winnings, too. There is no update on this case. Extremely long and misleading withdrawal process.
The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check.
The player still didn't receive it. They still haven't received the payment and this case is still unresolved.
The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method.
The player was unable to do that as they had no access to such a bank. The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.
We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification.
When the player contacted the support team, he received different excuses every time. Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again.
So he sent them for the sixth time and the finance team representative told him that he should receive his check that week.
He would receive them in six payment installments. Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The support team emailed with the player back and forth about the documents for verification being received and then not being received.
There is no further response from the casino but we believe that the winnings were likely paid. After a long withdrawal process, the player received smaller half of his payout.
He has been waiting to receive the rest of the money. The player, Stuart, requested five withdrawals.
The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK.
The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid.
The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings.
The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived. No other update is available and the complaint remains unresolved.
Show 7 similiar complaints with black points in total 7 for this casino. The account was closed and the payment was put on hold due to the account being audited.
Later on, when she tried to log into her account, it was blocked. After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved.
There is no further information on this case. Black points: 85 2 for this casino. Player's funds were confiscated due to accusations of playing with mixed funds.
Black points: 31 1 for this casino. Player was accused of accepting and playing with more than one bonus. The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses.
No update is available ever since. Show 2 similiar complaints with black points in total 3 for this casino. Black points: 3 1 for this casino. The player from Switzerland is struggling to withdraw his bonus winnings.
Complaints on related Cool Cat Casino Unspecified weak relation. Black points: 21 for this casino.
Player's account got closed and their winnings were confiscated. After the player requested withdrawal, their account got closed without an explanation from the casino.
After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.
The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected.
The casino sent Michelle an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn't receive her second withdrawal.
Extremely delayed payments and some of them were paid in a different amount than expected. The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon.
However, they received the previous payment with the delay, this one was likely to be paid with delay as well. There is no further update about this case.
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