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When he asked the casino representative what happened, as he had complained before, he only got a vague reply.
Long withdrawal processing, player was waiting for his payment for over 2 months. Player was complaining about long withdrawal processing.
The player kept contacting the casino but got no clear answer. Long withdrawal process, the player had been waiting for their winning for over three months.
The player was complaining because, despite a withdrawal request being approved, the payment was not transferred three months later. In the end, the casino replied that the payment was sent for transfer.
The player asked the casino for a proof but wasn't given any. Since there were no new updates from the player, we think that they were paid in the end.
The player was complaining that despite he followed all the rules and processes as required, he couldn't get any information from the casino about the expected time of his money transfer.
In the end, the player received his money the following month, but there were some issues with the bank accepting the check. No more update ever since then and since the player received the 1st check, he has probably been paid the rest of the winning.
The player complained about the casino not replying to him at all. The player was complaining about casino not reacting to his demands for information about his payment process.
Finally, he received a check and he got a reply from the casino's representative about expedited money transfer and explanation why U. A player experienced issues with the funds' transfer and some payment methods were refused for payment in the US.
There is no update ever since then but we believe that the player has probably been paid. Long withdrawal processing and the player complained about huge delays in payment processing.
The player was complaining about very long withdrawal processing and a constant prolongation of the process.
Finally, he got a reply saying that the casino had tried to transfer money to his account but it was rejected by the bank.
In the end, he found a transfer solution with the casino mediator. No update since then is available and the player has probably been paid.
Very long withdrawal process where the player felt that nothing was being done until they filled a complaint.
The player was complaining about being promised to receive their winning but they still haven't received anything. The casino kept on communicating with the player and promised their payment would arrive, slowly, but surely.
At the last update, they were still waiting for their last payment. Player has probably been paid in full. The player received their 1st payment but four others had been extremely delayed.
The player confirmed receiving of the first payment and complaint was closed. Unfortunately, he had to reopen it one month later because there was a problem with the first two checks.
The other checks were good to go. There is no definitive information about when it was delivered to the player. The player was waiting for the last payment for a while.
The player's account was closed and his deposits were refunded. The player received partial refund and was waiting for the last payment but it was seriously delayed and the case remains unresolved.
The player canceled their withdrawal and decided to close the account. The player requested a withdrawal but wasn't happy with the waiting time so decided to cancel the withdrawal and wanted to close their account, with a refund.
The casino confirmed that the payment was sent but it wasn't received by the player. Extremely long withdrawal process for no reason given. The casino support didn't reply to their calls nor emails.
Finally, they were promised by a casino representative to receive a tracking number for the payment but a week later they still didn't have it.
No more update ever since then and the player has probably been paid. Extremely long verification and withdrawal process. The casino kept giving the player fake promises, apologies, and excuses.
The player complained that he had made 3 withdrawal requests, first in October, but in December he still had no information about the casino approving any of his withdrawals.
He had sent required documents several times, still, he had no statement from the casino. We believe that the player has probably been paid.
The player complained about not receiving any confirmation about the money transfer even though the withdrawal was approved. After filing a complaint, she received an email confirmation from the casino's finance department about a check being processed.
No update since then is available but we believe the player has probably been paid. The player's 1st and 2nd withdrawal method were declined by the bank and due to that, the payment was delayed.
The player requested a withdrawal. After few weeks following this complaint, casino informed the player that he won't be receiving money via bank wire or check because his bank refused both.
The casino accommodated the player with money gram payment method with five payments, of which only two out of them were received.
The player was updating complaint thread daily but stopped just after the player received first two payments.
Show 34 similiar complaints with 1, black points in total 33 for this casino. Slow pay-out. The player had several withdrawals in the pending status for over 2 months.
Withdrawal request not paid. The player requested a withdrawal but for a long time, the casino had difficulties with the processing and refused to use an alternative method of funds transfer.
Very slow pay-out. The player requested a withdrawal and sent his documents for verification. Four months later, he still didn't get any response and he was still waiting for a cashout.
Long verificasion process. The player provided documents for verification in order to have her winnings transferred via bank transfer.
However, even though she successfully passed the verification check no one contacted her as was promised and the money was back to her casino account as a withdrawable amount.
The casino support told her she needed to make a new request and send documents for verification again. Complaints on related Yebo Casino Unspecified weak relation.
Black points: 45 for this casino. The player was accused of being an abusive player. The player received two-thirds of his winning but when he wanted to get the rest of it, he was accused of being an abusive player not only at this casino but many more.
The player said that he also lost a few times so he couldn't understand how he could have been an abusive player. No further information is available at this moment and the case remains unresolved.
Disputed amount: R32, bonus money. The player was denied his winning due to a bonus abuse. Antoniomx requested a withdrawal but it was denied due to a bonus abuse.
The casino responded to the complaint and said it was already settled with Antonio via phone call. There is no further information about this complaint available.
Disputed amount: R12, bonus money. Complaints on related Silver Oak Casino Unspecified weak relation. Black points: 75 for this casino. The player won a big jackpot but his winning was confiscated due to broken terms and conditions.
The casino pointed out a rule where the player should have had only one real money account and accused a player of a fraud.
We believe that this complaint could be closed in favor of the casino if the casino would have provided any evidence.
With no new evidence, the case remains unresolved. The player won a jackpot, casino refused to pay them the full amount. After the player hit the jackpot and accumulated some winning, he requested a withdrawal.
The player disagreed and stated that before casino confirmed his winnings and now just tried to find a way how to not pay the big winning. The casino failed to provide some evidence about the case.
Show 1 similiar complaints with black points in total 16 for this casino. Black points: 9 for this casino. The player received a partial amount of the deposit money, but the rest was still unpaid.
A player from a restricted country by his words dealt with a casino that they would return their deposits. The first payout was paid without a problem but the next payout didn't arrive and casino never replied to the complaint nor to the player directly.
Lady from the US wanted to withdraw her winning but her account was suspended. A player's withdrawal was divided into several payments when suddenly she was not able to log in.
After she claimed a complaint against the casino she got an answer from the casino that her account was audited. New information is missing and no more evidence was published.
Show 1 similiar complaints with black points in total 3 for this casino. A player from United States complaints about extremely long withdrawal processing.
The player waited for one and a half month to receive the first payment. Rest of the payments were supposed to be on the way and the first payout arrived, and that is why we assume the rest of them was paid too.
Another case of extremely long withdrawal processing. In this case, the player complained that the withdrawal took way much longer than 7 business days.
We believe that in this case, the player started to be nervous too soon and the money was paid out. Another case of a long withdrawal process. The player was disappointed with the withdrawal process and after they submitted a complaint against the casino, the casino's representative promised them a fast payout.
We believed that the player did receive the money and the case was resolved. The player claims that she didn't receive her winning from the year of The player, Kiretta70, requested a withdrawal but it kept being sent back to her player's account every time she requested it.
She contacted the casino about this issue for about twenty-one times with no resolution. The casino claimed that she was paid her winning back in and didn't provide any further information about this case.
Extremely long withdrawal process with miscommunication between the player and the casino. The casino owed the player their winning for over six months.
The player complained about this casino for the second time in a row. The casino started to pay the player in payment installments but stopped after two months.
The customer support informed the player that the Bank of Montreal refused to accept the wire transfer and they tried to contact the player, but the player didn't answer.
The casino advised the player to contact their VIP manager, but the player didn't respond again. Read more on: ttps:.
A problematic payout of the big amount requested for withdrawal. We believed that both sides found a solution and the case was resolved. Show 5 similiar complaints with 99 black points in total 2 for this casino.
Delayed payment with unknown status. The player complained that their withdrawal was delayed for more than one month.
Nobody responded to this complaint and we do not know if the player received the money or not. Generous casino. The player's withdrawal was declined due to the fact of bonus terms and conditions being breached.
Eventually, the casino representative informed a player that in this case, they decided to make an exemption and all the money would be paid in full.
Because there were no more complaints posted from the player or the casino, we believed that the player received the money. Technical glitch.
The player joined the casino from a restricted country based on wrong marketing e-mail that they received. Only then the support team realized that the player came from a restricted country and they couldn't receive their winning.
All bonus winnings were seized and the account was closed. This case remains unresolved. Complaints on related Kings Chance Casino Unspecified weak relation.
Uncertain refund. The player 'GabyGump' got locked out of their account when trying to withdraw winnings related to a bonus offer. The casino said the account was being investigated.
After a month with no resolution, the player asked for their initial deposit to be returned and the casino agreed, but never refunded the money.
The casino replied to the complaint on the mediator's website stating that they had refunded the amount, but could not provide adequate evidence to support this.
The player said that they still did not receive the payment and then there is no further comment in this case. Complaints on related Malibu Club Casino Unspecified weak relation.
The player from Australia had her winnings capped without further explanation. Delayed payout without an explanation from the casino. They've sent an email many times but no answer came.
We can not tell if this was paid or not and the complaint stayed unsolved. A few weeks later, the casino claimed that the payout was processed already but the player claimed it didn't arrive.
There is no further information available ever since then. A Spanish player complained about a delayed payment. The player waited more than 3 weeks, no answer from the casino.
Later the player wrote a few comments in Spanish saying he still did not receive the payment. The final outcome is unclear.
Extremely delayed payout. Delayed payment of winnings from a no deposit bonus. The player showed the chat screenshots.
Extremely delayed withdrawal processing. Same situation as with the previous complaints. There is no further update on whether the player received the money or not.
Extremely delayed verification and withdrawal processing. Once again a complaint regarding a no deposit bonus.
The player was unable to get information on whether they were able to withdraw their winnings or not.
After sending a few emails with a question to the casino support they never got a response, neither to an official written complaint.
The outcome of this situation was unclear and it remains unresolved. Extremely delayed payout for over 3 months.
The player showed the evidence that he had a pending payment since September In January he still did not receive anything.
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The Final Word Alright So where do we stand? In time I think they can do it. Visit Dreams Casino today! You Might Also Like. Real Money Slots Play the best real money slots of at our top casinos today.
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Hotel reopened on 1st of December Because of little occupation my room was upgraded from land- to seaview: beautiful sight. When you doubt: just go!
Review collected in partnership with this hotel. Date of stay: December Value. Sleep Quality. Dear Arno, Thank you for your excellent review!
We endeavor to go above and beyond to ensure our guests have a memorable experience. Our team highly appreciates your detailed review and recommendations and we are happy to see that you enjoyed your room with the beautiful sight.
We look forward to welcoming you back again in the future for another fantastic experience. Trevor wrote a review Dec Great and peacefull stay.
My stay was in connection with a birthday, the hotel was clean and very nice. I would definetly choose to go again to this hotel.
On the other hand, we are also extremely happy to hear that you enjoyed the hotel, the cleanliness and the room service.
Previous Next 1 2 3 4 5 6 … Maria S asked a question Dec Answer from Vonetta W. Dec Dear Valued guest, Please send us a message via Facebook where we will be able to send you a QR code where you are actually able to see the menu's.
We do have a kids club and kids entertainment. Dear Alexa, We have send you a direct message with the right contact details to further assist you.
Spartan Brum asked a question Oct Birmingham, United Kingdom 27 contributions 10 helpful votes. Oct Dear Thank you for your message. We cannot guarantee that service will be back to normal in December onwards as these are everchanging times.
We have different protocols set in place for the safety of our guest therefore they are able to enjoy with their peace of mind. All our protocols can be found on our Facebook page.
Should you wish to have a private dinner with special request a extra charge applies. Should you wish to arrange this in advance you could always contact our reservations department to get in contact with our concierge for further assistance.
Greetings from Curacao. Mississauga, Canada 1 contribution. Sep Dear Dar, We find it strange that you are not able to find information about our protocols.
We have it on our Facebook page mentioned several times , nearly weekly Unfortunatly Tripadvisor does not allow us to share the link of our protocols.
However if you can send us a private message in Facebook we will be more than happy to share them with you. They exceed the message box limit therefore I am not able to place them here for you.
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